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We'll do whatever it takes to make things right! M-F, 8am to 6pm EST Toll Free: 1-419-645-5463 Many online sellers are there to "sell and forget." At New Life Scientific, customer service is central, not just something we do on the side if we have to. And although in many cases we are not experts on the equipment we are selling, we are more than willing to help you work through any technical difficulties you encounter with one of our products, if we can. 30-Day Warranty All our products carry a 30-Day Warranty. If the product does not work you may return it for a replacement or refund within 30 days of our ship date. Customer is responsible for return shipping and item's safe arrival at our facility. If you receive a non-functional product, please contact us to hold a replacement or return the item with your order number. All items must be returned in exact condition received, including any accessories & packaging when applicable. You may contact us by sending a message through eBay, or call us 419-645-5463 during operating hours M-F 8am-6pm EST. Shipping Standard Domestic Shipping Standard shipping methods are chosen at our discretion, either by USPS First-Class, USPS Priority, or UPS Ground . Our standard shipping price listed is only good for the continental United States. Alaska, Hawaii, other U.S. Territories, and International will need to contact us and ask for a shipping quote. Tracking numbers are emailed automatically at the end of the business day, once your shipment has left our facility. UPS overnight is only available until 2pm EST in order for us to ship on the same day. Please call to verify we've received your overnight request. Same day shipping overnight is not available during holidays or weekends. If you are sending to a PO Box, your purchase must be shipped via USPS, either First Class, Priority, or Parcel Post, without exception. Freight For larger and sensitive items that we have designated for freight shipment, please contact us for a shipping quote, preferably before purchasing since it may affect your decision to purchase. When requesting a freight shipment quote, please include your address, with our not you are a business, and whether you will require lift gate or inside delivery. If you have any questions concerning freight shipment, feel free to ask. Damage Shipments If your item arrives damaged by the shipping carrier, please take clear images before & after opening your package to document the extent of the damage. The claim will require pictures of different angles of the box/crate before opening, and the damaged product(s) after opening. Email us immediately with your order number, found on the top of your invoice, along with the images and we'll begin the claim process. Will-Call Will-call is available for those arranging their own freight carriers and local pick-ups. Since we're predominantly an online store, there will be a nominal handling fee for all will-calls. Please contact us for the exact amount. Special Packaging For high value and high sensitivity items require special packaging, we use several layers of bubble wrap and shrink wrap to seal the product in a protective bubble bubble so the product always arrives in the condition you purchased it in. If you check our feedback you will see we never have any of our equipment arrive damaged due to improper packaging! International shipping As previously stated, our standard shipping price listed is only good for the continental United States. Alaska, Hawaii, other U.S. Territories, and International will need to contact us and ask for a shipping quote. All standard International Shipments do not offer confirmation or insurance, but they can be included for an additional cost. All International customers are responsible for their country's duties & taxes. Please check with your country's requirements before purchasing. We do offer international freight shipments. Simply contact us for a freight shipment quote according to the regular freight shipment instructions. International Shipping Restrictions In order to be eligible for standard international shipment, items must have a final sale price of at least $150. In order to be eligible for international freight shipments, items must have a final sale price of $1,500. We do not offer international shipping to Laos, Iran, or Syria as of 11/10/2014. Payment We accept Paypal, Visa, Mastercard, Discover and American Express. Cash is only accepted for will-calls. All Checks require 10 days to clear before your item may be picked up or shipped out. Sales Tax added for all OH shipments at Checkout. Payment must be received within 7 days of the close of auction. Contact Us Customer Service Open: Monday-Friday 8AM-6PM EST New Life Scientific, LLC 300 Dupler Cridersville, OH 45806 Phone: (419) 645-5463 Medical Alert MEDICAL DEVICE NOTICE Richard Lavy 300 Dupler Cridersville OH Phone: 419-645-5463 The sale of this item may be subject to regulation by the U.S. Food and Drug Administration and state and local regulatory agencies. If so, do not bid on this item unless you are an authorized purchaser. If the item is subject to FDA regulation, I will verify your status as an authorized purchaser of this item before shipping of the item. RL/JS0-LOC-SKU:9556035911
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