1-Dz Round Eggshell White 6 1/2" Dessert Plate We are a restaurant service company in business for over 23 years, so YOU CAN BUY WITH CONFIDENCE! Equipment Policies PLEASE READ CAREFULLY Used Equipment: We stock a tremendous amount of used equipment. These items fall under different categories. Some items are in good shape when we receive them and require minimal cleaning and no refurbishing. Other items require dismantling and replacement of parts in addition to painting and refinishing. The pictures posted in our listings are actual pictures of the items for sale and we always try to describe our items as best as possible. If the picture shows that an item is missing a red nob on the handle, then don’t expect the item to arrive with the red handle on the knob. Our owner has run a successful Commercial Restaurant Equipment Repair business for over 23 years, and tests each item to be sure it works as it should. That is not to say that he goes through the whole wiring diagram and checks every single connection. Products listed as "Tested & Working" or in working condition are exactly that. Something like a light bulb not working or a timer bell not functioning does not affect the working condition of an item and these things may occur. We encourage buyers to CONTACT US BEFORE PURCHASING an item to ask as many questions as possible. An item may be discontinued or outdated and the factory/manufacturer may have updated that particular model. If no current specs or information is available, we will match it to the closest product. Also please make sure the item will fit through your door ways. For example some double stack convection ovens will not fit through standard doors and will have to be separated and laid on there side in order to get it in. You must be prepared to do that. We don't know your building and have know way of telling you if it will. We try to put all measurements on our listings but if they aren't for some reason please call or email. If you receive an item and you are in any way dissatisfied or have any issues, please contact us right away via any of the following methods: eBay message system, telephone (Mon-Fri, 9-5), or Email. Please keep in mind our hours of operation. Within our policies, we are always willing to make customers happy. If you do not communicate with us, we cannot help you. Items listed as "Not Tested" or "As Is" are exactly that. We have not tested them and we do not imply that they work. What you see is what you get. Shipping Information Quotes: Please request a quote for shipping before bidding or buying an item. Please do not assume how much an item will cost to ship to you. Most items require freight; NOT FedEx, UPS, or USPS. There is a crating fee and a crating process, the item must travel hundreds to thousands of miles, and many factors go into the price of shipping. You may call or email us and we will walk you through the process and answer all of your questions. I will set up a shipping quote with Suzi at Freight Quote and give her a reference number that you will use in order to pay for the shipping. The shipping on freight will be paid directly to Freight Quote and any problems that might arise will be between you and Freight Quote. Suzi's phone # is 800 323 5441 Ext 1645. You can of course can use any shipping company you choose and we will work with them. Crating: A $50 fee will be applied to your total invoice in order to properly package / crate your item for shipment. Shipping Damages: Unfortunately, shipping damage and total lost is an issue among the freight industry. Even though we crate, palletize, and use protective materials on our items, we sometimes cannot control mishandling or damages that may occur while in transit. If there is any damage, it must be indicated on the Bill of Lading that the driver gives you to sign. If you do not examine the merchandise and you still sign for it, you will NOT be able to file a claim or hold the shipper responsible. Freight companies are able to deny millions of dollars in damages because items were not inspected at the time of delivery and were not marked as "damaged" on the Bill of Lading. If your item has been crated, please expect to uncrate it and inspect it before the driver has left and before you sign for it. A driver is obligated to wait. If he or she tries to rush you or you are in any way unhappy with the delivery, ask to speak to his or her dispatcher. You may also contact us for assistance. Shipping Practices: If you are having your item shipped to a residence, please let us know as freight companies charge a separate residential delivery fee. If you are running a business out of your home, you are still classified as a residence. Freight is generally bulky and heavy. This means that it must be lowered to the ground from the truck, which is usually 3-5 feet off of the ground. If you do not have a loading dock or a forklift at your delivery site, you will need to use the truck's lift gate to lower the item to the ground. Freight companies charge a separate fee for this service so please let us know if you do or do not require a lift gate on delivery. Inside Delivery: Unless you pay for and make arrangements to have the freight company bring your item(s) inside, they will not do it. Freight deliveries are sidewalk / curbside only. You must have the tools and man power to uncrate your item and bring it inside. The driver is not required to provide any tools or assistance. Pick Up Policies: Please read the listing and make sure you understand the dimensions. It is your job to make sure the vehicle you arrive in can accommodate the equipment you are picking up. We are always more than willing to assist our clients in loading equipment as long as the vehicle can accommodate the item(s). Removing wheels, handles, or any dismantling of the item is the responsibility of the buyer. Please make sure that you are prepared and have tools, stretch wrap, straps, rope, blankets, cardboard, etc. We do NOT supply these items. All equipment is designed to be transported in its original vertical position. We strongly oppose lying the item(s) down and/or transporting equipment in any way other than its original position. There are a few acceptions to this and will inform you if we think it is safer for shipping to lay it down. If you choose to lay your item down, we will not be responsible for malfunction or damages. Payment & Returns Payment: We require payment within 1 day of winning the bid. Payment must be paid via PayPal, credit card, or check. If payment and / or communication is not made within 1 days, we reserve the right to cancel the transaction and offer your item to another buyer. Returns: Returns are only accepted within 3 days of receiving an item. This does not mean you can return an item when you decide to open the box or uncrate it. Statements such as "My store has not open yet" or "By the time I opened the package, it was over the 3 day period" will not be accepted under any circumstances. We urge our clients to inspect their merchandise within 24 hours of receiving it. In the event that a client wishes to return an item based on a misunderstanding of description shipping charges to you and back to us will not be refunded under any circumstances. The only time we will reimburse shipping charges will be if an error in the listing was made on our part. Please keep in mind that if you open the box or package on a new item and in any way attempt to use it, you will not be able to return it. New items are drop shipped from the factory / manufacturer / distributor and they have very strict rules about accepting a used product. They have trained people that will know if it has been used. In some cases, they will allow a return but will institute a restocking fee (generally between 25 - 50%). Repairs: Please note that at the time of arrival of the merchandise, equipment shall be deemed property of the seller. We do NOT authorize any diagnosis or repair on the merchandise without our written consent. Any unauthorized tampering or repair(s) will void any return. Buyer cannot say "I needed the item to work so I had my guy fix it and here is the bill." This is simply unfair and wrong. If you receive a product and it does not work, you must contact us within 1 business day. We will either authorize work to be done and pay partial or full repair cost (based on the cost of repair in relation to the actual value of the item) or we will offer a return for a refund. Contact Us Apex Restaurant Supply 281 808 3862 We ship to all 48 Continental States Needed for Shipping: Complete shipping address including business name. A contact person and phone number for delivery. You must specify if address is commercial or residential. Most equipment is shipped on a pallet. We need to know if you need a liftgate for delivery or if you have a dock or way of unloading. We ship within 1-3 business days of confirmed funds unless otherwise noted in listing. It is the buyers responsibility to make payment directly to Freight Quote and deal with any shipping problems that arise. Check out our other equipment listings on EBAY...Buy TWO pieces of Equipment (minimum price of $400 each) and get $100 discount off the second item! PLEASE NOTE: The majority of items that we sell on eBay are used and may contain small scratches, scuffs,residual grease or dents. Do not expect equipment to look 100% brand new when you open the box. We make every attempt to disclose any major issues with items. Please review the pictures closely and do not hesitate to call or email with additional questions. We offer delivery within a 50 mile radius of downtown Houston, Texas for an additional fee of $50. If you are having it shipped, the charges are to be paid by the buyer, but we will be glad to work with any shipper you choose. If so, there will be an additional $50.00 pallet fee, which will be invoiced separately. We will give a free 15 day warranty for equipment delivered and installed within a 50 mile radius of downtown Houston, Texas, but the Warranty will not cover abuse or misuse. We cannot offer any warranty to items delivered or installed outside of the Houston area. and these should be considered sold AS IS. Please inspect your purchased item when it arrives for any damage and contact your shipping company immediately, as it is the buyer's responsibility to file shipping damage claims with the shipper. Thanks Robin 281 808 3862
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